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EasyRead Time Teacher Ltd Return Policy

Our policy lasts 1 year. If more than 1 year has gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.  If you wish to return an item, please contact us as soon as possible on roger@easyreadtimeteacher.com and let us know that you intend to return an item and the reason for your return.  We will respond giving you appropriate guidance.

Reason 1 – You’ve changed your mind, you no longer want the item you ordered:
If you no longer want the item you ordered, you must contact us within 30 days of receiving the product.  To be eligible for a return, your item must be unused and in saleable condition. It must be in the original packaging.  You will be responsible for paying for your own shipping costs for returning your item.  To return the item, you should mail it to:   EasyRead Time Teacher Ltd, 52 Undercliff Rd, Freshwater, New South Wales 2096, Australia.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you if we’ve approved or rejected your return and ask if you require a refund or an exchange for another item.

If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week.  If an exchange is approved, your replacement item will be dispatched to you within a week.  You will be responsible for paying the delivery cost for the replacement item.

There are certain situations where only partial refunds are granted, for example where an item is not in its original condition, or it is damaged or missing parts for reasons not due to our error.

Reason 2 – The item you ordered has arrived damaged or not working:
If your item arrives damaged or not working, please contact us within 30 days of receiving the product.  To return the item, you should mail it to:  EasyRead Time Teacher Ltd, 52 Undercliff Rd, Freshwater, New South Wales 2096, Australia.   

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will refund your return postage costs and ask if you require a refund or an exchange for another item.

If you require a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week.  If an exchange is approved, your replacement item will be dispatched to you within a week.  We will pay the delivery cost for the replacement item.

Reason 3 – The item you ordered from us has stopped working within 12 months of receiving it:
EasyRead Time Teacher clocks and watches have a 12 month guarantee.  If your clock or watch stops working within 12 months of receiving it, please email us at roger@easyreadtimeteacher.com.   We will advise on the steps you need to take.  If we can’t help you get your product working again, you should mail it to:   EasyRead Time Teacher Ltd, 52 Undercliff Rd, Freshwater, New South Wales 2096, Australia.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will refund your return postage costs and send you a replacement item within a week.  Where stocks allow, we will send you an identical replacement item.  If your original item is no longer available, we will let you know and offer you a suitable alternative.  We will pay the delivery cost for the replacement item.

Late or missing refunds:
If we’ve agreed to send you a refund and you haven’t received it yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at roger@easyreadtimeteacher.com.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping:
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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